Many industries have adopted Software-as-a-Service (SaaS). The music distribution industry is no exception. SaaS solutions provide several benefits to businesses, including scalability, cost-effectiveness, and ease of use. However, with the increasing usage of SaaS, it is crucial for organizations to monitor the applications’ security. In a discussion with Peter Sayer, CD Baby’s VP of IT Tom Beohm explains how tracking the SaaS usage helped his team boost their security measures and improve customer satisfaction.
Track SaaS Usage to Boost Security Measures
According to a Gartner study, the SaaS expenditure will increase from 16.8% to $195 billion in 2023. How did CD Baby overcome the challenges posed by SaaS usage?
Identify SaaS Applications
Beohm identified the applications used by the organization. “The piece that made the difference was a browser extension that was cross-platform, that I can install on PCs, on Macs, in multiple browsers, and it has a comprehensive view into what’s being used in our environment,” says Beohm.
Evaluate Security Risks
As the next step, the company evaluated the security risks associated with each SaaS application. The IT team assessed the security risks of each SaaS application and categorized them as high, medium, or low-risk applications. Additionally, they analyzed the security features provided by the SaaS vendors and compared them with their internal security policies.
Monitor SaaS Usage
The music distributor used a SaaS management tool that helped them track the SaaS usage in real time. The team gained valuable insights into users, how often they used it, and for what purpose.
Analyze SaaS Usage Data
Beohm explains that the tool helped them identify the underutilized and overused applications. They also evaluated the data to determine suspicious activity or potential security breaches.
Implement Security Measures
Based on the analysis, the music distributor implemented security measures to ensure the safety of its data and systems. They restricted access to high-risk applications and trained employees on how to securely use the SaaS applications. Additionally, they updated their internal security policies to align with the security features offered by the SaaS vendors.
Improve User Satisfaction
The organization used the insights gained from the SaaS management tool to improve user satisfaction. They fixed the applications that were causing problems for their employees or replaced them with more user-friendly alternatives. Furthermore, they evaluated employee feedback to make necessary changes.
To read the original article, click on, https://www.cio.com/article/412767/music-distributor-tracks-saas-usage-to-boost-security-satisfaction.html.