March 1, 2021

    7 Steps to Excellent Service Delivery

    I’m sure you remember the times your email system slowed to a crawl or one of your business applications crashed.…
    February 22, 2021

    How the ‘Digital Halo’ Helps Business Leaders Gain a Competitive Edge

    As the consumerization of IT, the Internet of Things (IoT), the digital economy, and disruptive technologies continue to change how…
    February 15, 2021

    How CIOs Can Help Board Members Understand the Business Value of Digital Innovation

    You wake up in a panic after dreaming your CEO called and said, “You need to be at tomorrow’s 9:00…
    February 8, 2021

    Explaining DDoS Attack on Dyn to CEO in Simple Terms

    I always start my day by reading The New York Times over coffee. On the morning of Oct. 21, however, The Times homepage wouldn’t…
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