Strategic CIO

The Radical Mindset of a Transformational CIO

Transformation tends to take place when the traditional business practice demands change. I got the opportunity to talk to Bill Martin, Former CIO, Royal Caribbean Cruise Lines, who shared his experience of transforming the way revenue management is done in the cruise business. He also explained how he brought changes in the way travel agents were dealing with his organization in terms of customer service. Due to this, he was able to bag a trip to CIOC that enabled him to bring some transformational changes within the IT organizations.

Show More

We use cookies on our website

We use cookies to give you the best user experience. Please confirm, if you accept our tracking cookies. You can also decline the tracking, so you can continue to visit our website without any data sent to third party services.