The workforce is considered one of the most essential business resources. It plays an integral role in decision-making processes, business optimization, and implementing strategies. However, the pandemic has affected workplace dynamics and business operations significantly. Many firms are trying to improve the employee experience with the help of digital tools and software. Furthermore, they are also prioritizing the employee and customer experience to ease the business processes. In her article for the Enterprisers Project, Melanie Kalmar, CIO and CDO for Dow, discusses how you can improve employee experience in your enterprise.
Improve Employee Experience with Soft Skills
Many companies prioritize digital tools and overlook business components that are equally crucial. Data analytics, machine learning, and cloud infrastructure are effective tools to improve the employee experience. However, it is equally essential to listen to your employees and resolve their queries. Businesses must invest emotionally in their employees to give them a sense of acceptance and acknowledgment.
When your workforce feels valued, it boosts their morale and encourages them to work harder. When employees are content with their organizational functions, it supports improved business growth for firms. You can also improve the employee experience by breaking down siloes, establishing cross-functional teams, and cultivating a culture of collaboration.
How to Recruit and Retain Employees
Experts mention that there is an acute shortage of tech talent in the industry. It has become mandatory for businesses to retain company talent and train them to be better at their jobs. To do so, you can facilitate a remote work model that will allow your employees to work flexibly. Kalmar also states that CIOs should look for talent outside the conventional talent pools. It gives them an opportunity to look for talent that has additional skills or expertise. Ensure your workforce is familiar with the business changes and newly implemented methodologies. Delegate challenging tasks to your crew and develop a sense of trust among your team.
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